Privacy policy.
Nu-Cover Stone Benchtop After-Care Privacy Policy
BACKGROUND
This Privacy Policy applies to the activities, products, and services of Nu Life Stone Care PTY LTD trading as Nu-Cover (ABN: [46 663 529 762]) (“Nu-Cover”, “we”, “us”, “our”).
This Privacy Policy is intended to inform you about how we treat Personal Information that we collect, hold, use, and disclose about you. We may also collect non-personal information for any purpose. If you do not agree to any part of this Privacy Policy, then you should immediately cease accessing our services.
Nu-Cover collects, holds, uses, and discloses Personal Information that you voluntarily provide when accessing and/or registering for a Nu-Cover Product Pack including After-Care (“Pack”). Nu-Cover may combine the information you provide voluntarily with other related Nu-Cover businesses or third parties.
We may allow our related entities, including our subsidiaries and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.
YOUR AGREEMENT TO THIS PRIVACY POLICY
By accessing and using Nu-Cover goods and services, you are entering into a binding agreement with us and you expressly consent to the use of your information as set out in this Privacy Policy. You unambiguously agree that we may collect, hold, use, and disclose your information in the manner set out herein and in accordance with the terms described in this Privacy Policy including but not limited to:
- Processing your order or request for a Pack and After-Care;
- Servicing any claims made pursuant to After-Care;
- Providing you with Care instructions and advice;
- To schedule and manage after-care appointments and repair services for stone benchtops.
- To provide customized care advice and tips specific to the type of stone benchtop owned by the customer.
- To notify customers of updates to our services, new care techniques, and promotional offers.
WHAT CONSTITUTES PERSONAL INFORMATION
Personal Information for Nu-Cover may include:
- Customer’s name and contact details (such as address, phone number, and email).
- Information about the stone benchtops, such as type, size, installation date, manufacturer, installer and care history.
- Payment and billing information for service subscriptions.
COLLECTING YOUR PERSONAL INFORMATION
Nu-Cover collects Personal Information:
- When a customer registers for a service plan or requests a service call.
- Through direct communications with customers via phone, email, or website inquiries.
- When customers interact with our website and voluntarily provide feedback or fill out contact forms.
- When third parties fill out an application form on the customers behalf.
COOKIES
Please review our cookie policy here.
PAYMENT
- Nu-Cover collects and processes payment information securely, including credit/debit card details, for the purpose of billing and service transactions.
STORAGE OF INFORMATION
At Nu-Cover, we take the security of your personal information seriously. We employ a range of physical, electronic, and managerial procedures to safeguard and secure the information we collect:
- Data Storage: Personal information is stored in secure, encrypted databases.
- Access Control: Access to personal data is restricted to authorized personnel only, who are required to maintain confidentiality.
- Regular Audits: We conduct regular security audits and updates to ensure the ongoing safety of your data.
- Data Breach Protocols: In the unlikely event of a data breach, we have procedures in place for prompt notification and remediation.
Accessing and Updating Personal Information
Customers have the right to access and update their personal information held by Nu-Cover:
- Access Requests: To request access to your personal data, please contact our customer service.
- Updates and Corrections: If you find that any information we hold on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
Protecting Personal Information
Nu-Cover is committed to ensuring your personal information is secure:
- Security Measures: We utilize state-of-the-art security software and protocols to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
- Employee Training: Our staff receive regular training on best practices for data protection and privacy.
Complaints
If you have any concerns or complaints about your privacy or the handling of your personal data:
- Lodging Complaints: Please direct your complaint to our customer service team. We aim to resolve all complaints promptly and fairly.
- Escalation: If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority.
Changes to the Privacy Policy
Nu-Cover reserves the right to modify this privacy policy:
- Notification of Changes: Any changes to our privacy policy will be posted on our website and, where appropriate, notified to you by email.
- Review Period: We encourage our customers to regularly review this policy to stay informed about how we are protecting their personal information.
Application of Terms of Service
This Privacy Policy is a part of Nu-Cover’s Terms and Conditions of service:
- Acceptance of Terms: By using our services, you signify your acceptance of this Privacy Policy and our Terms of Service.
Contact Information
For any questions or comments regarding this Privacy Policy or your personal information, please contact us:
- Email: info@nu-cover.com.au
- Phone:07 52110721
- Postal Address: PO Box 5437, QLD, 4558